Discover how the largest pension fund for local governments uses Odoo to optimize administrative processes and enhance the digital experience for its clients.
OFP Prolocus provides several Flemish public authorities with the opportunity to join a pension fund. They offer various formulas so that city councils and other authorities can offer their employees an attractive supplementary pension.
OFP Prolocus is by far the most widely used multi-employer pension fund in Flanders. This is thanks to its well-balanced offering, efficient operations, and fair, no-nonsense approach to communication with partners and customers.
OFP Prolocus was looking for a system to organize their CRM and communicate with their stakeholders via an online portal.
After our demo session, they quickly realized that Odoo offers a wide range of other features and that they could significantly improve their internal operations by using additional applications and integrated features.
In this project, we maximized the effect of the integrated tools and created a digital administrative flow tailored to OFP Prolocus.
The project was divided into a number of phases. The most important phase was determining the scope based on the initial needs analysis conducted by OFP Prolocus. This resulted in a concrete backlog of user stories that were ready to be implemented. We then started the various project phases:
- Corporate identity design
- Design of the new web pages
- Modeling the data model
- Configuration of the CRM and other Odoo modules
- Developing custom functionalities
- Roll out and test on a pre-production environment
- UAT phase in which OFP Prolocus could provide feedback
- Go Live week with hypercare period
Website with member portal
The website was custom designed and implemented in the Odoo website application.
For members, OFP Prolocus offers a modern and user-friendly interface that allows them to log in to a secure portal.
OFP Prolocus manages the website itself using a user-friendly website builder.
Here, members have access to various important features, including the knowledge base with FAQs, Documents, Helpdesk, and online calendars.
CSAM-integration
A unique feature is the CSAM integration. OFP Prolocus employees can log in using the CSAM login details they use every day as civil servants for other applications CSAM
This makes logging in easy, secure and manageable.
Continuous improvement
Even after the tool has been put into use, OFP Prolocus continues to add extra functionalities to the Odoo system based on our advice.
A pension fund and Obycron: partners for life!