Cases> The Sharpmobile
Case: De Slijpmobiel
Meet the knife sharpening service De Slijpmobiel, a sustainable family business focused on individuals, hospitality, and industry. They joined forces with us to integrate Odoo into all their business processes and replace their existing software.
50% time saving
By using Odoo, time has now been freed up that has been reinvested in sales.
100% with Odoo
De Slijpmobiel is fully automated with Odoo.
About the Sharpmobile
De Slijpmobiel is active in knife sharpening. They serve three major groups of customers:
The largest group consists of hospitality and large kitchens. De Slijpmobiel has over 2000 customers in West and East Flanders where they go on-site to sharpen knives. With their mobile workshops, they visit customers by appointment to sharpen knives.
For private customers, the workshop in Bruges also offers the opportunity to purchase high-quality knives, have them sharpened, or even personalised.
In addition, De Slijpmobiel also serves the industrial sector with their sharpening services.
Odoo was fully implemented to automate all processes.
The result?
A significant increase in customer satisfaction, improved margins, and substantial time savings. At the knife sharpening service De Slijpmobiel, innovation and efficiency are central, and with Odoo on board, they are ready to stay ahead of their competitors.
Making progress
Until recently, De Slijpmobiel used an outdated accounting package for their invoicing and bookkeeping. For their mobile sharpeners, who provided on-site services to hospitality businesses, they used a field service tool custom-made by a small local IT company. Although this tool functioned well for on-site assignments, it did not meet all the required processes and the support was lacking. The manager of De Slijpmobiel realised that a modern tool with the right support needed to be sought.
For this, the Field Service app from Odoo is used in combination with sales and invoicing to ensure that this process runs as smoothly as possible.
A clear win-win
A sharp service deserves a smooth and efficient customer experience. The implementation of Odoo ensures that customers are served quickly and digitally. The process looks as follows:
- Mobile Sharpeners are scheduled from the office and receive their planning for the next day daily
- Once on-site, the knives are sharpened and a digital work order is created in the Odoo app.
- The work order is signed by the customer and the order is confirmed.
- The administrative department receives a notification that the invoice can be created and sent. This happens on the same day each time.
Customers who have their knives sharpened in the workshop are also served in a more efficient manner with the Odoo cash register application. This streamlines the checkout process and ensures accurate processing of payments.
The switch to Odoo saved the equivalent of a part-time employee thanks to operational efficiency. The time that has been freed up is now being used in sales, enabling further growth for De Slijpmobiel.
In addition to managing operational tasks, Odoo also improves communication with customers by enabling a more automated and professional approach. Sending commercial mailings to customers and handling administrative matters, such as reminders, is done entirely from the Odoo platform. Furthermore, the transition to Odoo has led to a deeper insight into the company's operational performance, allowing De Slijpmobiel to make better-informed decisions.
The switch to Odoo saved the equivalent of a part-time employee thanks to operational efficiency. The time that has been freed up is now being used in sales, enabling further growth for De Slijpmobiel.
In addition to managing operational tasks, Odoo also improves communication with customers by enabling a more automated and professional approach. Sending commercial mailings to customers and handling administrative matters, such as reminders, is done entirely from the Odoo platform. Furthermore, the transition to Odoo has led to a deeper insight into the company's operational performance, allowing De Slijpmobiel to make better-informed decisions.