Cases> Kraks

Case: Kraks

Discover why Kraks chose to switch from Teamleader to Odoo.

Customer management & repairs

360° overview of each customer and all repairs.

Invoicing & Accounting

Purchasing/sales and all financial transactions all in one system.

Checkout & sales

B2C or B2B sales via the checkout or quotes.

For Kraks from Bruges, we combined the checkout system, inventory management, service portal, and accounting into one powerful Odoo platform – a solution that drastically simplified their internal operations and elevated their customer service.

The Apple specialist

Kraks is a specialised Apple store in Bruges that focuses on the sale, repair, and after-sales service of Apple products and related accessories. They offer personal and quality service to both private and business customers. However, with growing expectations and a fragmented IT landscape, a more efficient approach became necessary.

The challenge

Kraks worked with various separate systems for checkout, inventory, repairs, and invoicing. This led to inefficiencies, errors, and a lack of overview.

" Thanks to the collaboration with Obycron, we have much more control over our work and the hours we spend on administration have significantly decreased "

Gauthier Top • Managing Director

Our approach

At Kraks, we opted for a pragmatic and hands-on approach. Each component of the project was addressed through targeted workshops, where we outlined and optimised the processes together with the Kraks team. Where possible, they took on configurations or data imports themselves, under our guidance. This kept the project efficient and engaged.

In addition, we provided a tailored training programme, so that the Kraks team could independently start working with the new system and immediately get the most out of Odoo.

As the new financial year was approaching, we decided to go partially live with the financial modules after just 1.5 months. This allowed Kraks to start the new year with a fresh, integrated accounting and cash register system. In the following months, further optimisations and expansions were made, tailored to their daily operations and feedback from the team.

The result

Thanks to Odoo, Kraks now has a 360° view of every customer and every device. Whether it’s a repair, a sale, or a warranty claim – everything is centrally managed. The integration of the cash register, inventory, and accounting reduces manual work, allowing more time for what really matters: customer service.

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Case: Kraks​